Refund policy
Faulty or Damaged Items:
- Koha's Whimsy will only refund or exchange faulty items within 7 days of purchase (online or at markets)
- Items damaged during postage will be replaced or refunded, but you must notify me within 7 days of receiving your order and provide photo proof
- Damages caused by dropping, bending, storing incorrectly, or wearing while swimming/showering/using perfume/deodorant/hairspray are not covered. Please refer to the Care Instructions page on how to take care of your jewellery
Change of Mind:
- Koha's Whimsy does not offer refunds or exchanges for "change of mind" or ordering the wrong item
- All sales are final, including online and market purchases
- For hygiene reasons, earrings are not eligible for exchange
Sale Items:
- Sale items cannot be refunded or exchanged, except if damaged during transit
- All sale item orders are final
Handmade:
All of the items sold by Koha's Whimsy are handmade, so small variations in shape, colour, or design may occur. This is part of the charm of handmade items, and is not grounds for refund or exchange